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Service Guide

We carry shipments on an explicit understanding with the client regarding certain terms and conditions. These terms and conditions are clearly mentioned on the flip side of the Consignment Number(consignor copy) to bring it to the immediate attention of our clients.

Profast Couriers Pvt Ltd. (hereafter referred as the Company) has accepted the consignment from the consignor under the explicit understanding that the following terms and conditions are acceptable to the Consignor.

There is a need to understand the Term and Conditions in order to avoid issues related to our services. These are as follows:

1) All consignments are booked by the Company from the Consignor in good faith in respect of the contents thereof. The consignment should not contain any such items or material which are prohibited or contraband by law. In the event of the consignment containing the said items or material, the consignor agrees and undertakes to indemnify the Company in respect of all claims made by the third party in respect of the said terms of material. Further, the said material or items sent by the Consignor shall be solely at the consignor's risk as to the costs and consequences thereof.

2) The Consignor Warrants to the Company that the description of goods as noted on this Waybill and contract confirms accurately to the actual contents of the goods and it does not contravene the provision of the Indian Postal Act or any other Law.

3) The PCPL Waybill is non-negotiable and the consignor acknowledges that it has been prepared by the Consignor or by PCPL on behalf of the Consignor.

4) The Consignor shall be solely liable for all costs, expenses, penalties, action proceeding (which shall without limitations include Octroi and any other charges leviable by any Central/ State/Local Authorities) related to the Consignment.

5) No claim will be accepted beyond a period of ninety days from the date of booking of the consignment, nor any communication shall be entertained by the Company beyond the above period. Further, all the records of the delivery and other connected documents will be destroyed by the Company after stipulated period herein above.

6) All freights shall be accepted for transportation by Air and / or by Surface.

7) Any dispute arising between the parties as to the performance or non-performance of the foregoing terms and conditions shall be subjected to the AHMEDABAD HEAD Office jurisdiction.

8) The Company shall not liable for any loss, damage, mis-delivery or non-delivery of the Consignment caused on account of act of God, force meajure occurrence or any other cause reasonably beyond the control of the Company. No claim whatsoever on account of the above reason shall be entertained by the Company.

9) While the Company will endeavor to exercise its best efforts to provide expeditious delivery of the consignment in accordance with the regular delivery schedules, the Company shall not under any circumstances be liable for delay in delivery of the said consignment, regardless of the cause of such delay. Further, the Company shall not be responsible for consequences arising out of delay in delivery of the said consignment; and no claims whatsoever in that regard shall be entertained by the Company at any point of time.

10) The Company reserves its right to refuse the booking of any consignment without assigning any reason whatsoever. Further, all the consignments should be booked in open condition, and the Company shall not book any sealed consignments.

11) The Company shall not book any consignment containing,
- Currency
- Gems & Jewellery
- Gold
- Drugs
- Explosives
- Hazardous Chemicals
- Letters and personal mails
- Liquids
- Radioactive material
- Pornographic material
- All contraband items

12) The Company shall under no circumstances accept any bearer drafts or cheques. All drafts and cheques should be crossed. Account Payee before booking the consignment and the Company shall not be responsible for any mishap in respect thereof. In the event of demand draft being lost in transit, the Company shall bear the actual expenses incurred by the consignor for obtaining duplicate demand draft or maximum upto Rs. 5,000/- whichever is less (see Cl. No. 2)

13) The Company reserves its right to refuse delivery of any consignment if proper acknowledgment is not given, such as signature, Company seal, date and time of delivery. Further, the address of the Consignee should be given with Pin code Number as well as the telephone number to enable prompt delivery and easy identification. No Post Box address shall be entertained by the company. Further, no proof of delivery shall be given by the Company in respect of Post Box, tenders and Government documents.

14) At the time of booking the consignment, the Consignor shall be required to fill in a declaration form stating the value of the consignment and giving detailed description of the material.

15) In the event, the company is required to pay Octroi or any levies in respect of the consignment booked by the Consignor the same shall be paid forthwith by the consignee, failing which, the Company shall be within its rights to withhold the delivery of the said consignment.

16) The Company does not accept Share Certificates and whoever sends it will be doing it at their own risk and responsibility and in no way Company will be held responsible for the same.

17) Consignments booked under COD, are offered to limited clients and the value mentioned is not the declared value of the consignment and would not be liable for claim.

18) Unless until specified the delivery will be made only to the consignee at his doorstep only.

19) The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice. ×

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KYC

Know Your Customer

KYC

Know Your Customer (KYC) Norms for Shipment Clearance

All shipments sent from or received into India need KYC documents (Government recognized Identity and Address proof) to be presented to Customs during shipment clearance (reference: Customs Circular No. 9/2010).

Absence of these documents will mean clearance delay as shipments will go into Customs Bond until KYC documents are provided by the shipper or consignee based in India.

Kindly upload the necessary documents from your desktop or smart phone.

The below table provides more information about KYC documents required for shipment customs clearance. As a shipper or consignee, you can refer to the type of document that you need to submit based on type of your organization - in the table below.

Sl. No	Type/Form of organization	Documents to be obtained (Any 2 documents)
Extract of Circular No.9/2010 - Customs dated 8th April 2010 on KYC norms for Courier issued by Indian Customs
Please see documents applicable for your type of Organization
1	Individual	(i) Passport (ii) PAN card (iii)Voter's Identity card (iv) Driving license (v) Bank account statement (vi) Ration Card
2	Company	(i) Certificate of Incorporation (ii) Memorandum of Association (iii)Articles of Association (iv) Power of Attorney granted to its managers, officers or employees to transact business on its behalf (v) Copy of PAN allotment letter (vi) Copy of telephone bill
3	Partnership firm	(i) Registration certificate, if registered (ii) Partnership deed (iii) Power of Attorney granted to a partner or an employee of the firm to transact business on its behalf (iv) Any officially valid document identifying the partners and the person holding the Power of Attorney and their addresses (v) Telephone bill in the name of firm/partners
4	Trust foundations	(i) Certificate of Registration, if registered (ii) Power of Attorney granted to transact business on its behalf (iii) Any officially valid documents to identify the trustees, settlers, beneficiaries and those holding the Power of Attorney, founders/managers/directors and their addresses (iv) Resolution of the managing body of the foundation/association (v) Telephone bill

Additional documents mentioned below are required to be scanned and self-attested by authorized signatory before uploading.
1. Authorization Letter*
2. Indemnity Letter (If the IEC copy is not available)*

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